Customer Service Policy

Service Principle

We adhere to the principle of customer-oriented, professional, and efficient service, committed to providing reliable and thoughtful pre-sales, in-sales, and after-sales support for all customers. All consultation and service interactions follow fair, transparent, and standardized service specifications.

Contact Channel

All customer consultation, feedback, after-sales application, and problem handling shall be submitted through the exclusive channel on our website Contact page. We do not support any off-platform private contact and service processing methods to ensure the safety and standardization of user service records.

Pre-sales Service

Our customer service team provides professional pre-sales consultation services, including product parameter consultation, style matching guidance, lens customization explanation, shipping policy inquiry, and preferential activity interpretation, helping customers make accurate purchase decisions.

After-sales Service

We provide standardized after-sales support including order query, logistics tracking, return and refund processing, product problem verification, and complaint feedback handling. All after-sales applications will be reviewed and processed in accordance with official shipping and refund policies.

Transaction Currency

The unified settlement currency for all transactions on this website is United States Dollar (USD). All product pricing, order settlement, and refund settlement are based on USD standard.

Service Commitment

We guarantee that all service contents, product advantages, and preferential rules announced on the official website are strictly implemented. We provide transparent service processes and do not charge any hidden fees to ensure every customer enjoys a secure and pleasant shopping experience.