Warranty Policy

Warranty Coverage

We provide official product quality warranty services for all purchased eyewear products. The warranty covers all non-artificial product quality problems, including factory defects in frames, magnetic structure abnormalities, lens processing defects, and other quality issues caused by production and manufacturing.

Warranty Terms

During the valid warranty period, if the product has non-artificial quality problems that affect normal use, customers can apply for free product inspection, replacement, or after-sales maintenance services through the official contact channel. We will handle all valid warranty applications in accordance with standardized processes.

Warranty Exclusions

This warranty does not cover damage or faults caused by artificial factors, including but not limited to accidental drop, extrusion, scratch, improper manual disassembly, private modification, improper daily maintenance, and damage caused by external force. Product wear and aging generated by normal daily use is not within the scope of free warranty.

Processing Rules

All warranty applications need to provide valid order information and product problem proof. Our official team will conduct professional inspection and verification, and give corresponding after-sales solutions according to the actual product situation. All warranty services are processed in strict accordance with official policy standards to ensure fair and reasonable results for every customer.